Live / App
94db has put together answers to the questions we hear most — from linking your Rocket or Upay wallet to reading your transaction history and finding your way around the lobby. If your question is not listed here, our support team is a message away.
This FAQ page addresses the specific account and payment questions that come up most often for Bangladesh players on 94db. Rather than general platform talk, each answer below points to a real step — opening your wallet link, checking a pending transaction, or switching between game categories in the lobby.
A few structural facts about 94db that are worth knowing before you work through the FAQ below. These reflect what the platform is built around — mobile-first access, local payment rails, a multi-category lobby, and a single published support route — rather than figures we cannot independently verify.
2
4
1
1
These three paths cover the majority of account, payment and lobby questions that the FAQ below does not fully resolve. Each one is accessible from your signed-in account area — no need to leave the platform to find the right contact point. If your question is about a specific transaction, have your wallet reference number ready before reaching out.
The Help Centre inside your signed-in account covers account setup, wallet linking, and deposit steps in detail. Open it from the account menu — it reflects the current version of every process, including any recent changes to Rocket or Upay deposit flows.
Live chat is available from the support icon in your account dashboard. Use it for transaction queries, wallet verification issues, or any question where you need a direct response. Have your account email and wallet reference ready to speed up the conversation.
For account-level queries that need a written record — such as a disputed transaction or a wallet verification request — the email support route is published on the Contact page inside your account. Response handling follows the queue shown at the time of submission.
Every answer in this FAQ reflects the actual account flows and payment steps that are live on 94db right now. We update entries when a process changes — particularly around Rocket and Upay steps — so you are not following outdated instructions.
Each answer describes a step that exists in the signed-in account area, not a generic description. When the account flow changes — for example a Rocket deposit field update — we revise the relevant FAQ entry to match what you actually see on screen.
FAQ answers about deposits and withdrawals reference only Rocket and Upay, the two payment rails we have verified on this platform. We do not describe other methods in the FAQ to avoid giving you instructions that do not apply to your account.
We do not state processing times or minimum amounts unless the figure is shown directly in your account area. Where we cannot verify a specific figure, the FAQ answer points you to the field in your account that displays the current value.
Where an answer depends on your local law or eligible region, we say so. Access to certain account features and game categories on 94db depends on applicable local regulations. If your account does not show a particular option, eligibility requirements are explained in your account settings.
A few questions arrive framed around assumptions that do not match how 94db actually works. This comparison section sets the record straight on the most common ones — particularly around payment methods, transaction visibility and lobby access — so you can move forward with the correct expectation rather than the wrong one.
Connecting your Rocket or Upay wallet is the first step in your account setup, not an optional extra. Without a linked wallet, you cannot complete a deposit or access the funded lobby. The wallet link screen appears immediately after your account is created.
Your full transaction history — deposits, withdrawals and pending items — is inside your 94db account under the History tab. You do not need to cross-reference your mobile wallet app to find it; both the amount and the wallet reference are recorded there.
Only Rocket and Upay are the verified payment rails on 94db. If your account does not show another wallet option, that is by design — not a technical error. Using the verified rails means your deposit path is the one we can actually support end to end.
Slots, live tables and the sportsbook — including cricket markets — are all accessible from the same mobile browser session. You do not need to switch apps or reload to move between game categories. The category rail is at the top of the lobby screen.
These are the four visible features that define how 94db works for you day to day. They are not marketing claims — they are structural facts about the account and lobby design that come up repeatedly in the questions we receive. Understanding them makes the rest of the FAQ easier to follow.
The account setup sequence puts wallet linking before lobby access. You connect Rocket or Upay, confirm the link, and your deposit path is ready before you see the game categories. This is intentional — it means your first lobby session starts with funds already in place.
The History tab in your account shows every deposit and withdrawal in chronological order, with the wallet reference attached to each entry. It is accessible from any screen inside your account — mobile browser or desktop — without navigating away from wherever you currently are.
Game content from CQ9, Spadegaming, Habanero and PlayStar sits inside a single lobby, sorted by category. You do not need separate accounts or sessions to move between slot rooms, live dealer tables or crash games. One login covers the full catalogue.
The sportsbook — where cricket markets, including BPL and international fixtures, are listed — is part of the same account session as the casino lobby. You can switch from a slot title like Slot Extreme to a cricket market without logging out or opening a separate tab.
These are the questions we receive most often from Bangladesh accounts. Each answer is written around the actual step you take in your account — not a theoretical description. Where an answer involves your local wallet, we name the method and the screen; where it involves eligibility, we say so directly.
Open your account settings and select the Payment section. Choose Rocket from the wallet options shown, enter your registered mobile number, and follow the confirmation step displayed on screen. The link is confirmed once the verification field clears. Your deposit option becomes active immediately after that.
Yes. Upay is one of the two verified payment rails on 94db. Go to the Payment section of your account, select Upay, and enter your Upay-registered number. The deposit screen will show the fields and limits relevant to your account. Follow the instructions shown there exactly.
Your full transaction record is under the History tab in your signed-in account. Each entry shows the transaction type, the amount, the wallet reference, and the current status. You can access this tab from both mobile browser and desktop without leaving your account session.
A pending status means the transaction has been received but the confirmation step has not yet completed on the wallet side. Check the wallet reference in your History tab and compare it with the reference shown in your Rocket or Upay app. If the status does not update, contact support with the reference number ready.
Once your deposit is confirmed, the lobby is accessible from the main navigation. Select a category — slots, live tables or sportsbook — from the rail at the top of the screen. Game titles from CQ9, Spadegaming, Habanero and PlayStar are sorted by category inside the lobby. No separate login is needed.
Yes. The full account experience — wallet management, transaction history, and the entire game lobby including cricket betting markets — runs in your mobile browser. There is no download required. Open 94db in your browser, log in, and your account session behaves the same as on desktop.
Access to 94db and its game categories depends on applicable local law and your eligible region. If you are located in a region where online gaming is restricted, certain features may not be available in your account. Check the Terms page inside your account for the current eligibility conditions that apply to you.