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94db publishes these legal terms so you know exactly where you stand — what we expect, what we commit to, and how your account and transactions are governed. Access to our platform depends on your local law and the eligible regions we serve.
These terms govern the relationship between you and 94db when you access our platform, create an account, or carry out any transaction — including deposits made via Rocket or Upay. We do not make claims about legal status that go beyond what we can verify. Whether access is permitted in your location depends entirely on the laws applicable to you and the eligible regions defined in our current terms. We ask you to read these terms before you start using the platform because your continued use indicates that you have understood and accepted them. Where a term conflicts with a law that directly applies to you, that law takes precedence; we will not argue otherwise. Your transaction records — every deposit and withdrawal processed through your account wallet — are held in our system and can be reviewed by you at any time from the account history screen. If you use a mobile wallet such as Rocket or Upay to fund your account, the relevant payment provider's own terms also apply to that leg of the transaction. Questions about how a specific term applies to your situation should be directed to our support team through the channels listed on this page.
Not every element of your experience falls under the same policy umbrella. Understanding the boundaries helps you know where to direct a query — and what our terms actually govern versus what sits with a third party.
Login, registration, verification and session management all fall within our policy. If you have a question about account access or your credentials, these terms and our support team are the right starting point.
Deposits and withdrawals processed through your account — including those made via Rocket or Upay — are covered by our transaction policy. The payment provider's own terms govern the wallet-to-platform leg of the transfer separately.
Game content supplied by studios in our lobby, page text, images and promotional notices on our platform are covered by our content terms. We control what appears on 94db; we do not control external links you follow away from it.
External payment processors, mobile wallet providers and any third-party site you reach by leaving our platform operate under their own terms. We are not liable for those services and our policy does not extend to them.
Your account is the primary place to exercise the rights described here. You can review your full transaction history — every Rocket or Upay deposit, every withdrawal request — directly from the account history screen without contacting support. If you believe your account details are incorrect, the account settings screen lets you submit a correction request; we will review it and respond through our published support channel. Raising a question about how a specific policy clause applies to you is always welcome — use the contact routes on this page, and include your account reference so our team can locate the relevant records quickly. If you want to request changes to stored data, or close your account entirely, the same support route handles both. We aim to respond to policy-related requests through the same channels we use for account support, and we keep a record of each exchange on our side. What we cannot do is alter these terms individually for a single account — the published version applies equally to everyone.
Open the account history screen to see every transaction on your account — deposits, withdrawals and wallet transfers — without needing to contact support first.
If a name, contact detail or account field is wrong, submit a correction through account settings. We review each request and confirm the outcome via our support channel.
Send your question through our published contact route, including your account reference. We record all policy-related exchanges and respond through the same channel.
Account closure requests are handled through our support team. Submit the request in writing via the contact route below; we will confirm the closure and what happens to any remaining balance.
Policy questions and account-related requests can be directed to us through the routes below. These are the channels we actually monitor — we do not list routes we cannot staff. Include your account reference in every message so we can pull up the relevant records without asking you to repeat yourself.
Send your policy question or account correction request to our published support email address. Include your account reference and a clear description of the issue so we can respond without follow-up.
Use the live chat widget on 94db to raise a policy question in real time. Our team can look up your account, review the relevant clause and respond within the same session where possible.
The help section inside your signed-in account area contains published answers to common policy questions. Check there first — if your question is not answered, escalate via email or chat.
Our approach to data, cookies and account security is straightforward: we collect what we need to run your account and process your transactions, and we do not share it outside the purposes described in these terms. Here is how each area works in practice.
We store the account details you provide at registration, your transaction history and session logs. This data supports account management, payment processing via Rocket or Upay, and any dispute resolution you initiate through our support route.
We use cookies to keep your session active and to understand how the platform is used at an aggregate level. You can manage cookie preferences through your browser settings. Disabling cookies may affect how certain account features behave.
Access to your account is controlled by the credentials you set. We do not ask for your password over chat or email. If you believe your account has been accessed without your permission, contact us immediately through the published support route.
We retain account and transaction data for as long as required by the terms of service and any applicable legal obligations. To request deletion or export of your data, submit a written request via our support email and include your account reference.
These are the questions we hear most often about our legal terms, account policy and your rights. If something is not covered here, reach us through the contact routes listed on this page.
Yes. Access to 94db depends on the laws applicable to you and the eligible regions we currently serve. We do not make jurisdiction-specific legal assessments for individual accounts — it is your responsibility to check whether use is permitted under the laws that apply to you.
Open the account history screen once you are logged in. Every deposit and withdrawal — including those made through Rocket or Upay — is listed there with date, amount and status. You do not need to contact support to access this record.
Go to account settings while logged in and submit a correction request for the field that is wrong. Our team reviews each request and confirms the outcome through our published support channel. Include a clear note about what needs to change.
Send your question to our support team via email or live chat, including your account reference and the specific clause you want to discuss. We record all policy-related correspondence and respond through the same channel you used to contact us.
Both sets of terms apply to different legs of the transaction. Our policy covers what happens on the 94db side — how funds are credited, held and released. The wallet provider's own terms govern the transfer from your mobile wallet to our platform.
Submit a written deletion or export request via our support email. Include your account reference and specify what you are requesting — full deletion, partial removal or a data export. We retain data for as long as required by our terms and applicable obligations before processing a deletion.